HLeBroking :: Reliable & Responsive
Frequently Asked Question (FAQ)
Section 1: General Information
What is HLeBroking?
Who am I trading with?
Which markets can I trade in?
Who can apply for HLeBroking?
Can I access HLeBroking from overseas?
Can a corporate client apply for HLeBroking
Section 2: Account Opening
Am I required to open a CDS account to facilitate HLeBroking trading?
Can I register with HLeBroking if I already have an account with another stockbroking firm?
Can I link my CDS account from another stockbroking firm to HLeBroking?
Can I transfer my shares out from HLG Nominee A/C to other CDS account?
What are the HLeBroking trading account opening procedure?
What should I do if I do not print out my application form immediately after signing up?
Do I need a witness for signing the documents?
How soon can I trade?
Do I need to place any minimum deposit?
Will my deposit earn interest?
Do I need to furnish a valid email address?
How do I update my personal particulars?
Can I open a joint account for online trading?
What are the charges for opening of a trading account?
Section 3: Online Trading
When can I submit an order?
How do I place a buy/sell order?
How does online trading work?
How can I check the status of my order?
What should I do if I make a wrong trade?
Can I reduce or cancel my order?
Can I amend the buying and selling price?
My Order Status screen is not updated. Is HLeBroking going to compensate for my loss?
How can I trade if the system is down?
Are the orders that I placed good for the day?
What is the status of my orders at the end of day trading session?
Can I create my favourite stock watch list?
What will be the trading limit given to me?
What is my trading multiple?
What is the basis of valuing shares collateral?
Section 4: Settlement and Payment
Do I need to have a bank account?
Will I receive any contract note?
When are my trades due for settlement?
How do I settle my trades done through HLeBroking?
How to fill in the bank-in-slip?
Can I choose to settle part and not all my due contracts?
What will happen if my due contracts is not settled?
When do I get my contra gains and when do I need to pay for my contra losses?
How can I confirm that my due contracts are settled?
Section 5: Cash and Shares Withdrawal
Can I transfer my shares from other securities house to HLeBroking and vice-versa?
Are there any charges for the transfer of shares?
How can I transfer my shares out from HLeBroking?
How do I withdraw my gains?
Section 6: Corporate Actions
How do I receive my dividend payment?
How do I make payment to subscribe for the rights issues?
When is the latest for subscribing and splitting of rights issue?
What if I fail to notify my instructions by the cut off time?
Do I need to deliver the PAL form to the Registrar?
Will I be informed on the bonus issue of a particular counter?
How do I appoint a proxy to vote in the AGM or EGM?
Will I be informed on my latest position and shareholdings?
What are the charges for corporate action?
Section 7: My Account
What is My Account?
What information can I get from 'Transactions'?
How far back are the historical records kept?
Can another client view my trading information?
How reliable is the information?
Can I check my stock balances?
Section 8: My Portfolio
What is My Portfolio?
What is the functionality?
In portfolio inquiry/summary, what do 'Qty' and '*Qty' mean?
How do I enter the cost for my free balance?
How do I change the cost for my free balance with known cost?
How do I search for a particular stock?
I transferred out 1000 shares from my original free balance of 1 lot yesterday, but the system still shows I have 1000 shares in free balance available today (T+1). Why?
I sold 1000 shares yesterday, but my free balance is not reduced today. Why?
I bought 1000 shares yesterday, but my free balance is not increased today. Why?
When I made payment for pick up of the purchased shares on T+3, why doesn't the system indicate immediately that the free balance is increased?
I purchase 1000 shares two days ago, and have made full payment yesterday, why doesn't the system increase my free balance on T+2?
Does the potential gain/loss computation takes into account of the brokerage and other charges as additional expenses?
Is the market price displayed in My Portfolio updated on a real-time basis?
Section 9: Troubleshooting
What should I do if I encounter problem?
Section 10: System Requirement
What are the system requirements for me to use HLeBroking?
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